Coaching & Mentoring Maturity Model

1Strategy and leadership commitment

Public: Mandate, service delivery plans and accountable leadership

Private: Business strategy, executive sponsorship and investment case

2Governance, ethics and safeguarding

Public: Public accountability, fairness, confidentiality and compliance

Private: Ethics, confidentiality, contracting and risk controls

3Practitioner capability and quality

Public: Accredited internal and external practitioners with supervision

Private: Qualified coaches, mentors and quality assurance

4Programme design and delivery

Public: Accessible, equitable programmes across regions and levels

Private: Targeted programmes aligned to business priorities

5Culture, inclusion and psychological safety

Public: Inclusive practice, transformation and citizen-centred values

Private: Inclusive leadership, trust and high-performance culture

6Talent development and knowledge continuity

Public: Succession, institutional memory and scarce-skills retention

Private: Leadership pipeline, succession and capability retention

7Outcomes, evaluation and continuous improvement

Public: Service, staff and governance outcomes reported responsibly

Private: Performance, engagement, retention and ROI reported responsibly